The online store Fidelis 1863 is owned by IM. SU. LDA situated in Lisboa, Portugal – later on described as a Store.
A person or a company that has placed an order via Internet or by phone is described later on as a Customer.
The Store is in the right to introduce changes to these regulations. The rules are in force from the moment they have been published on the Stores website.
The Store is obliged to keep secret the information that we learned from our Customers. We do not share the information about our Customers to the third parties.
The Store is in the rigth to withdrawn the products from the offer and/or to change their price without showing any reasons.
The Store is in the right to refuse fulfilling an order in case it arises suspicion, e.g. an e-mail address and/or a telephone number is missing and as a result it is impossible to confirm an order. The same concern a situation when the information about Customer is incomplete.
The prices of all products that are included in our offer are presented in Euro currency and are final prices. It means these are gross prices including all taxes (e.g. VAT - value added tax).
II. PURCHUASE ORDER:
A deal is transacted as soon as the Customer has added the products to the shopping cart and confirmed the order. The placement of the purchase order is considered equivalent to an acceptance of the online Store Rules and Regulations.
In the online Store you are enabled to place your order around the clock, seven days per week and all year round.
After having placed your order you will receive a confirmation by e-mail or by phone. It is impossible to cancel an order that have been already confirmed.
The purchase orders are fulfilled in the order of placement and in the order of final payment receiving on the bank account.
The final payment is calculated based on the prices of purchased products, shipping rates or cash on delivery charges. The product prices presented on the website do not include delivery or cash on delivery costs, which are covered by the Customer.
If any products in your order prove to be currently out of stock we will contact you by e-mail or by phone. In the same time we will inform you about the delivery delays resulting from the temporary unavailability of the products you ordered.
III. SHIPPING & DELIVERY:
The Store recognizes the importance of protecting the products you have ordered during the shipment. Therefore we care for a proper packaging so that your items are delivered in a perfect condition.
In case of choosing cash on delivery as payment method the Customer is obliged to pay for the products on delivery.
Products are shipped by CTT.
IV. COMPLAINTS & RETURNS:
In case of any problems and complaints please contact the Store immediately.
You should unpack your delivery in the presence of a representative of a shipment company. If the mechanical damages of products (resulting from transportation) have been noticed, please draw up a protocol signed both by the Customer and a representative of a shipment company. Only with such a protocol the Store will admit your complaint on the products damages that occurred during the shipment. Otherwise you should submit your complaint to the shipping company rather than to the Store.
The returned items should not be damaged, opened if in original packaging, used or incomplete.
The Customers are guaranteed to have their products exchanged or their money returned (in the amount of product price) in case their complaint is recognised as substantiated and the damages occurred as a result of improper operations of the Store.
After the Customers complaints have been accepted, money is paid on the Customers account or is returned by a postal order within up to 14 workdays. The packaging cost and the shipment charges for returned products are payed by the Customer.
The cash on delivery parcels are not accepted by the Store.
The complaints that concern products bad packaging, leakages, splits ect. are accepted only under condition that the Customers have collected their delivery no later than one day after it arrived.